Sometimes there are major shipping network delays that affect all couriers and become impossible to work around. When our courier providers notify us of potential delays, we will log them here to keep our customers informed of how long it will take to receive their orders.

 

Date: 2/08/2021

Due to matters outside of our control, from Monday the 2nd August, for a period of at least 2 weeks, we will be operating on a 2 x 737 network plus 1 rotation of the Convair instead of the usual 4 x 737 schedule. This is going to cause delays in overnight freight.
 
One of the 737’s, which we have had on loan from Australia whilst our aircraft was undertaking repairs, needs to be returned and our aircraft is not due back in service for a couple weeks. The other 737 which is out of action was involved in an on-ground incident caused by a third party which has resulted in damage and will need to be repaired before it can recommence flying. At this stage we do not know how long these repairs may take.
 
Needless to say, we will doing our best to ensure freight which is flown inter-island on the overnight service is delivered overnight where possible but there may be up to a 1 day delay on some freight that is travelling outside of the wider Auckland and Christchurch areas. Unfortunately whilst operating on the reduced schedule, we cannot guarantee overnight delivery for freight travelling inter-island by air.
 
Apologies for any inconvenience caused.

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Date: 16/07/2021

There is a nationwide Farmers protest today against the EV/Clean car taxes.

In Auckland, the protest is a convoy of Farm Tractors and Utes taking to the Southern Motorway from South Auckland at 9.20am to the city. In the City, they plan to Drive down Queen Street, Quay Street, The Strand Parnell and back onto the motorway.

The word this morning is that a number of tractors plan to blockade queen street.
 
This is expected to cause  disruption to our CBD Couriers and may well impact the city fringe – Newmarket/Parnell/Mission Bay/Ponsonby etc if there is significant traffic disruption.

We are anticipating delays with the delivery and pickup of freight today.
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Date: 1/07/2021

With conditions starting to ease, our road and air networks are now operating to their normal schedules. 

Inter-Island ferry services have recommenced, albeit on a reduced schedule.

Due to the cancellation of ferry services over the past few days, the backlog of Economy, Courier Economy is significant. There is a large volume of trucks trying to get on the ferry sailings that are running and while we have some priority there will be delays in clearing the backlog of our Inter Island Economy product. Please expect delivery delays of 2 – 3 days. 

Due to the extent of this weather event, please bear with us as we continue to work through the backlog of items, and remember to use our tracking tool to check details for your delivery. 

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Date: 30/06/2021

The cold weather system moving up the country has had a significant impact to our network.

Main highways through the central North Island have remained closed. Contingencies are in place, but deliveries are expected to be delayed due to backlog and additional travel time.

South Island highways remain open. A large portion of deliveries may not reach their destination immediately, as we continue to clear backlogged items.

All Interislander ferry services remain suspended. Freight only sailings may resume later today. We recommend holding off sending Economy Parcel items until Interislander ferry services have resumed or alternatively if your items are required urgently send using the overnight service.

We are currently unable to deliver to some coastal areas of Wellington that are under a state of emergency due to large swells.

Due to the extent of this weather event, please bear with us as we continue to work through these widespread delays, and remember to use our tracking tool to check details for your delivery. 

We will continue to monitor our networks as we work to get product cleared as soon as possible.

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Date: 29/06/2021

We had a number of challenges in our network last night and this morning due to weather and accidents.

The South Island network has been severely disrupted by the cold weather system moving up the country.

State Highway 1 Palmerston to Dunedin State Highway 7 Hamner Springs to Springs Junction, State Highway 8 Lindis Pass from Omarama to Queenstown, State Highway 8 Alexandra to Roxburgh, State Highway 85 Palmerston to Kyeburn, State Highway 87 Outram to Kyeburn and State Highway 93 Clinton to Mataura closed by snow, these closures have prevented high volumes of consignments arriving into South Island destinations.

The extent of the weather and road closures will create major delays to product destined for the majority of the South Island.

The Cook Strait ferry services have currently been cancelled and we are awaiting communication on when they will resume. This will result in delays for the road product between the Islands.

Our Queenstown depot is currently closed and they will reassess the situation mid-morning – no freight has yet made it into Queenstown.

An accident on the Southern Motorway this morning has delayed trucks into our main Operations site.

Please bear with us as we continue to work safely through these widespread delays and minimise contact with our frontline teams. You can use our website to check any delivery details and updates.

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Date: 28/06/2021

Good Afternoon,

An early heads-up that we’re expecting the network to be disrupted by some severe weather events over the next 24-48 hours.

We’ve been notified that all Interislander ferry sailings will be cancelled on Tue due to strong southerly gales and heavy swells in Cook Strait.

The cancellations and delays may also extend into Wed.

This will impact Economy Parcel and Mail product moving between the North and South Island (in both directions)

Delivery delays of 1-2 days can be expected over the course of this week.

In addition, heavy snowfall is expected throughout the South Island and in the Lower and Central North Island areas over coming days, which is expected to result in multiple road closures and widespread delivery delays.

The strong winds and icy conditions are expected to impact both our road and air operations.

Updates will be provided as events unfold, but it’s shaping up to be a highly disruptive week.

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