Sometimes there are major shipping network delays that affect all couriers and become impossible to work around. When our courier providers notify us of potential delays, we will log them here to keep our customers informed of how long it will take to receive their orders. 

Date: 26/11/2021

Please be aware that we continue to experience considerably higher than normal parcel volumes throughout the country.  Last week we experienced our busiest week of the year so far and as at Thursday 25th November, we are on track to eclipse that record.

While Auckland will be moving out of Alert level 3, Black Friday and Christmas volumes will more than likely set a new benchmark next week.  This will continue to put pressure on the system which will result in continued delays into and out of Auckland in particular.

To ensure the wellbeing and safety of our team and the wider community, we will continue to operate with protocols such as segregated shifts and social distancing as advised by the Ministry of Health.  Our people are operating in extremely challenging conditions and we are incredibly proud of their performance and grateful for their hard work and commitment since COVID re-appeared in the community again in mid-August.

In addition to activating our peak plan early, we have significantly increased personnel for freight sorting and delivery. Auckland has acquired an additional processing facility, a 2200m2 canopy is currently under construction to stage freight and we have just signed up to new and significantly larger premises in West Auckland.

While all this helps, the unrelenting volume means we are currently experiencing delays of approximately 2-5 business days.

To add to an already challenging environment, the Rail and Maritime Transport Union has indicated they will be taking industrial action in December in the form of a strike. This is likely to be two days and will affect all rail and ferry services in New Zealand. During that period we will not be able to accept any two-day Inter Island freight as it will not be able to move across the Cook Strait. We do not have the capacity to store this volume, nor afford to lose the transport containers from our network that this freight will sit in for the 4-5 day period.  The strike is expected to take place 15-16 December, however as more information comes to hand, we continue to provide updates.

It would be greatly appreciated if you could please refrain from contacting our branches if your delivery has been delayed for less than 5 working days.

We sincerely apologise for any inconvenience this may cause, we can assure you that we are constantly working to improve the situation and thank you for your patience at this time.

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Date: 5/11/2021

Courier Delays and Enquiry Timeframes

Greetings,

As you are already aware, couriers are currently struggling with the demand on their networks. Strategies are in place to help alleviate some of the capacity issues, but heading into Christmas demand will only increase and further delays are inevitable. Given this demand, the number of enquiries has also increased which in turn takes a further toll on the networks.
 
Courier Auckland Delays Rest of NZ Delays Time from Collection before Enquiring
NZ Post Domestic 5 working days 2-3 working days 10 working days
Post Haste 3-4 working days 2-3 working days 5 working days
Castle Parcels 3-4 working days 2-3 working days 5 working days
NZ Couriers 3-4 working days 2-3 working days 5 working days
 
Please note that we will not be lodging enquiries unless the above criteria are met.
 
We have also seen a spike it redirection requests. Please ensure the correct address is already on your packages before sending them and that the receiver will be available to receive the parcel once it arrives. Redirections are difficult in the current environment and while best efforts will be made to action requests, it's possible items will not be redirected in time.
 
We do understand the impact delay deliveries can have on your business and we greatly appreciate your support and patience during this time. We would recommend passing this information on to your customers, so they know what to expect in the coming weeks.

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Date: 4/11/2021

With regions in New Zealand at different Alert-Levels we are currently experiencing considerably higher than normal volumes throughout the country; In addition to this with Auckland being at Alert Level 3 and with high Covid-19 positive case numbers many businesses are unable to accept face to face contact compounding delays in and out of Auckland.

You are probably aware that our people are operating in challenging conditions – we are incredibly proud of their performance and grateful for their good work and commitment please be aware of how hard our people are working to keep New Zealand moving.

To ensure the safety of our team and the community, we are required to operate with protocols such as segregated shifts and social distancing. We have increased our resources accordingly, however due to the additional safety measures, increased case numbers in Auckland and increased volume border restrictions this does create very unusual challenges. We are currently experiencing delivery delays of approximately 2-4 business days.

In addition to this, inter island ferry services are operating at a significantly reduced capacity due to mechanical issues and weather disruptions, which has added further impact on our network particularly into the South Island.

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Date: 14/10/2021

Inter-Island Ferry Crossings were cancelled Wednesday Evening due to heavy weather conditions in the cook straight, this will have some impact on our two-day interisland freight movements, please bear this in mind on any items sent over the last 24 hours may occur an extra day delay. Sailings should resume later today.

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Date: 01/10/2021

(Please note, we have shifted volumes away from courier post to meet service expectations for our customers but we suspect our other courier operators will be experiencing similar situations to the below message as well.)

The courier volumes are at record levels and NZ Post network is under extreme pressure in particular in Auckland.

It is now at a stage that the volumes are bringing the Auckland operations to a standstill.

To alleviate this there will be reductions of 20% in the amount of parcels that can be collected in the early part of next week in Auckland and the North Island.

There will be no pickups over the weekend.

We understand the frustration that may occur however this is a better solution than bringing the network to a stop.

NZ Post are confident that these measures along with the extra resources they are looking to deploy will bring the network back to an operable level.

We would ask everyone to be patient and work with us during these hectic times.

Please do not follow up parcels originating from the Auckland area unless 7 working days has elapsed.

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Date: 17/09/2021

Inter Island Ferry Network Disruption

Interislander have advised of further disruptions to their network and for the next 2 weeks, will be reduced from 3 vessels to 1 as per below schedule.

Kaitaki – current vessel in service
Kairarahi - assessment and repair of mechanical problems continue – return to service date is yet to be confirmed
Aratere – Regulation Maritime routine hull inspection, anti-corrosion protection and painting at a dry dock.  Target return to service date is Monday 4 October 2021

Whilst we have managed to secure additional capacity on other carriers, we do expect that this may result in an additional transit time of 1-2 days for all inter island road freight movements.

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Date: 2/08/2021

Due to matters outside of our control, from Monday the 2nd August, for a period of at least 2 weeks, we will be operating on a 2 x 737 network plus 1 rotation of the Convair instead of the usual 4 x 737 schedule. This is going to cause delays in overnight freight.
 
One of the 737’s, which we have had on loan from Australia whilst our aircraft was undertaking repairs, needs to be returned and our aircraft is not due back in service for a couple weeks. The other 737 which is out of action was involved in an on-ground incident caused by a third party which has resulted in damage and will need to be repaired before it can recommence flying. At this stage we do not know how long these repairs may take.
 
Needless to say, we will doing our best to ensure freight which is flown inter-island on the overnight service is delivered overnight where possible but there may be up to a 1 day delay on some freight that is travelling outside of the wider Auckland and Christchurch areas. Unfortunately whilst operating on the reduced schedule, we cannot guarantee overnight delivery for freight travelling inter-island by air.
 
Apologies for any inconvenience caused.

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Date: 16/07/2021

There is a nationwide Farmers protest today against the EV/Clean car taxes.

In Auckland, the protest is a convoy of Farm Tractors and Utes taking to the Southern Motorway from South Auckland at 9.20am to the city. In the City, they plan to Drive down Queen Street, Quay Street, The Strand Parnell and back onto the motorway.

The word this morning is that a number of tractors plan to blockade queen street.
 
This is expected to cause  disruption to our CBD Couriers and may well impact the city fringe – Newmarket/Parnell/Mission Bay/Ponsonby etc if there is significant traffic disruption.

We are anticipating delays with the delivery and pickup of freight today.
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Date: 1/07/2021

With conditions starting to ease, our road and air networks are now operating to their normal schedules. 

Inter-Island ferry services have recommenced, albeit on a reduced schedule.

Due to the cancellation of ferry services over the past few days, the backlog of Economy, Courier Economy is significant. There is a large volume of trucks trying to get on the ferry sailings that are running and while we have some priority there will be delays in clearing the backlog of our Inter Island Economy product. Please expect delivery delays of 2 – 3 days. 

Due to the extent of this weather event, please bear with us as we continue to work through the backlog of items, and remember to use our tracking tool to check details for your delivery. 

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Date: 30/06/2021

The cold weather system moving up the country has had a significant impact to our network.

Main highways through the central North Island have remained closed. Contingencies are in place, but deliveries are expected to be delayed due to backlog and additional travel time.

South Island highways remain open. A large portion of deliveries may not reach their destination immediately, as we continue to clear backlogged items.

All Interislander ferry services remain suspended. Freight only sailings may resume later today. We recommend holding off sending Economy Parcel items until Interislander ferry services have resumed or alternatively if your items are required urgently send using the overnight service.

We are currently unable to deliver to some coastal areas of Wellington that are under a state of emergency due to large swells.

Due to the extent of this weather event, please bear with us as we continue to work through these widespread delays, and remember to use our tracking tool to check details for your delivery. 

We will continue to monitor our networks as we work to get product cleared as soon as possible.

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Date: 29/06/2021

We had a number of challenges in our network last night and this morning due to weather and accidents.

The South Island network has been severely disrupted by the cold weather system moving up the country.

State Highway 1 Palmerston to Dunedin State Highway 7 Hamner Springs to Springs Junction, State Highway 8 Lindis Pass from Omarama to Queenstown, State Highway 8 Alexandra to Roxburgh, State Highway 85 Palmerston to Kyeburn, State Highway 87 Outram to Kyeburn and State Highway 93 Clinton to Mataura closed by snow, these closures have prevented high volumes of consignments arriving into South Island destinations.

The extent of the weather and road closures will create major delays to product destined for the majority of the South Island.

The Cook Strait ferry services have currently been cancelled and we are awaiting communication on when they will resume. This will result in delays for the road product between the Islands.

Our Queenstown depot is currently closed and they will reassess the situation mid-morning – no freight has yet made it into Queenstown.

An accident on the Southern Motorway this morning has delayed trucks into our main Operations site.

Please bear with us as we continue to work safely through these widespread delays and minimise contact with our frontline teams. You can use our website to check any delivery details and updates.

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Date: 28/06/2021

Good Afternoon,

An early heads-up that we’re expecting the network to be disrupted by some severe weather events over the next 24-48 hours.

We’ve been notified that all Interislander ferry sailings will be cancelled on Tue due to strong southerly gales and heavy swells in Cook Strait.

The cancellations and delays may also extend into Wed.

This will impact Economy Parcel and Mail product moving between the North and South Island (in both directions)

Delivery delays of 1-2 days can be expected over the course of this week.

In addition, heavy snowfall is expected throughout the South Island and in the Lower and Central North Island areas over coming days, which is expected to result in multiple road closures and widespread delivery delays.

The strong winds and icy conditions are expected to impact both our road and air operations.

Updates will be provided as events unfold, but it’s shaping up to be a highly disruptive week.

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